Customer Love ❤

Thank you so much!  Really, you guys get it.  Prompt updates with shipment tracking, impeccable wrapping, personal thank you note and a goody bag to boot!  LOVE LOVE LOVE! I will definitely be shopping with you guys again.  Keep up the good work.  I’m spreading the word about your company to all my friends here in Austin, TX!

Hi Randy

I found my bag had arrived yesterday when I got home. I love it! 
Thank you for the beautiful packaging… was like opening a gift….as well as the little bag of goodies.
Thank you for such wonderful and personalized customer service.


Hi, Paula. I just wanted to let you know that we gave our Admin staff the basil toppers this week and they were a HUGE hit! Everyone loved them. Thanks so much for helping to make our acknowledgement of our teammates a big success. The gift packaging was a fantastic personal touch!!


I purchased a Claudia Nicole dress topper locally, but I wanted it in sunflower, but it wasn’t available. Although I am committed to supporting local merchants, I order from Paula & Chlo. I am so happy that I did! The packaging is just gorgeous, such attention to detail. The topper itself is just beautiful and so soft & versatile. I know that if I ever need a special gift that requires shipping, I will use Paula & Chlo again. Their service went way beyond my expectations!! Thank you so much!!!


I ordered a cashmere topper/poncho after seeing a friend’s recently. She gave me the name and where to purchase it. I found Paula and Chlo online and was pleased to see such a wide variety of color choices. My order arrived on time and beautiful wrapped w/ another small bag w/ lip gloss and chocolate as a gift 🙂


Posted by Darlena on Oct 27th 2016

Paula & Chlo are very professional and customer service is excellent!! Very happy with the quality of the dress! Looks more beautiful in person than in photos!! Great buy overall!! The packaging of the dress arrived in a beautiful black box with purple ribbon!

This is the perfect dress to take abroad!! The dress was packaged perfectly in a black box tied with purple ribbon.. A gift was included too!! What a wonderful surprise! Paula & Chlo customer service followed up to tell me when my dress was arriving!! Very professional and excellent customer service!

My Minnie Rose poncho is absolutely gorgeous, so many people ask where I bought it. And the customer service at Paula & Chlo can’t be beat!


I absolutely love my topper and the service I received from Paula and Chlo is unlike any I’ve ever experienced before. From the personal email alert that my item shipped to the little goody bag and handwritten note — excellent all around! As for the product, I LOVE it. Super soft, looks great with everything. This will be a wardrobe staple!


Beautiful leather and design. Just big enough to fit my Samsung J3, a small wristlet and my keys and coin purse. Shipping to Canada was also lightning fast and customer service was excellent. Thanks P&C!

Thank you!! I’m thrilled to have found your site. The products are gorgeous and the people at the company are so terrific.



The combination of the Claudia Nichole cashmere poncho in its myriad colors and the sweet efficiency of the Paula&Chlo staff make me look forward to the next time I need to choose the perfect gift for a friend who needs a hug or an indulgent present for myself!



Posted by Pat on Sep 20th 2016

How lucky was I to get to speak with Paula as she assisted me in choosing the perfect color? Not an easy task considering the wide array of choices. The Woodland Green is just as I’d hoped–rich looking and matching my eyes. What a pleasure it was today to receive and open the exquisitely wrapped package. All the extra touches made me feel like such a valued customer and I appreciate that so much. I look forward to wearing my topper and sharing this site with friends.` 

Hi Paula-

I just rec’d my topper poncho!!. Your team really took special care to box, add a bow, wrap the garment in tissue paper, add a thank you note and a piece of candy. I felt special—–what a wonderful and thoughtful customer experience to add these gestures. Thanks again—


Luxe casual cashmere

Product: Chapman Blanket Wrap

Love everything about this blanket wrap. Color, texture, softness and casual, elegant style. Great for travel. It is a quiet piece that speaks volumes.

THANK YOU for my beautiful ponchos and the lovely gift boxes. I am so happy to have found you online. I am beyond satisfied with your customer service, your shipping policy, the beautifully wrapped items, and the ease of ordering. 

I will be sure to visit your site and pass it along to my friends…

WOW. I am also very excited about my new Stila lip glaze, the Tokyo milk and the taffy. More companies could certainly learn a thing or two from you! My new favorite place to order from online.

Thank you for all of it. I am so pleased.


Hi Randy,

Received my bag , love it!

I got so excited about the cool packaging and the lucky penny was amazing!

Thank you so much for the personal note as well , truly brought a smile on my face 🙂



Hi Randy,

 Received my Cashmere Topper today and just love it.

 I would like to say that it has been a long time since I dealt with a company that is a class act.  My entire experience with Paula and Chlo has been very positive, from placing the order, receiving updates, packaging, personal note and quality of the product.  I will definitely be placing future orders. 

 Believe it or not, I accidentally found your Website while searching the Internet; so happy to stumble upon you.

 Again thanks and have a great week.


My poncho arrived on time, as you predicted. It is wonderfully soft and fits perfectly. Also, the packaging was beautiful and the little goodies terrific!
I’ll be tempted to buy another poncho in a different color, I’m sure!
Thanks so much for the professional customer service.
Hello Paula
I received the beautiful poncho!  Thank you for the  lovely wrappings and the candy and body cream!  Felt so special receiving the poncho!  Thank you for your extra efforts in making your customers feel special!
Package has been receive w many thanks!! Kaftan looks great! Great service!
Thank u!
Have a great day.
My piece arrived today and I LOVE IT!!!!!!  It is going to be so comfortable and festive in the Bahamas!  
Can’t wait to wear it.  I’m certain we will be doing more business.  The care you took in the packaging 
And the personal note meant a lot.  Thank you Paula!  Take care….. 


I’m SO HAPPY to have come across your website! 

Your product selections are impeccable, making shopping over the internet for on-trend, sophisticated, quality accessories both gratifying and time saving. Upon receiving my package, I was touched by how beautifully my order was wrapped.  Details like the sweet, handwritten note, (by Paula herself!) really took me aback and made me feel valued beyond my ability to shop well.  

Paula and Chlo delivered beyond what I’d expected – before and after the order was taken.  I’m now a huge enthusiast of yours and what has been demonstrated as a truly wholehearted approach to business…  Fashionistas and MBAs, take note.

Thank you for making what could have been just another splurge into an exceptional example of customer satisfaction. Here’s to many decades of an extremely successful PAULA AND CHLO!!




Good Morning Randy,
Just wanted to let you know that my order was well received and what a lovely way of sending an order; with a nice little personal note, a few goodies and all lovely rapped – obviously care and attention was paid to this order and delivery –  it’s the nicest on line order I’ve ever received 🙂 
I ordered this beautiful topper for my mother in law for Christmas, she loves cashmere and this will be a hit with her for sure.
Thank you for excellent service, excellent job taking time to care for what you deliver.
Way to go.
Happy Thanks giving to you all.


I just wanted to let you know that I received my package today.  I’m so impressed with your service!  Your packaging, your note to me, the extra little goodies that you provided and the fact that I was able to speak directly to you over the phone goes a LONG WAY.  I just showed my co-worker your lovely note and packaging and she’s already asked me to send your link to her.  I plan on yelping about you, facebooking about you and telling everyone I know about you.
I wish you the best success ever, you certainly deserve it! 
I can’t wait to continue to shop with you,


I just wanted to say thanks! I received my package in record time and it was packaged like a little present! I also love the extra little goodies. Great customer service. I will definitely be ordering from you again! Thanks again and Happy New Year!


Dear Randy, and all, 
Wow! What a marvelous package I received today! My poncho is gorgeous, but the wrapping and wee gifts were over the top! I thank you so very much. I wish you happiness, health and prosperity. 

Hi there,

What a pleasure it has been ordering from your company! Love your communication, professionalism and prompt shipping! AND the wonderful personal touches in the box, with a ribbon, note, and chocolate!! Oh my, more companies should do the same
Thank you!
Love the topper and the business exchange.

This truly is a gorgeous garment, and I really appreciate your delivering it to me so amazingly promptly (with treats.)  I found many more ways to wear this than the obvious.

I did not know you were local.  In my work I am not that approachable for people to ask about  what I wear, though I do get asked … I hope I can promote your store!

Best wishes





We love our Sorial Wristlets and all of the other goodies!! Thank you!!


Paula and Randy, I just received my Sorial bag and I ABSOLUTELY LOVE IT!! I love the way it was packaged and shipped and all the the sweet little goodies inside, along with the kind note! So special! All of these add up to one very, very happy customer who will definitely refer others to you!! Thank you!!


Happy New Year! I hope you and your family enjoyed a terrific holiday.I am remiss in thanking you for sending along the fun nail polish with my ivory wrap. Thank you so much! It was very thoughtful of you and I love the color. It was the perfect festive color for the holidays and my toes were thrilled to try a new chic shade. It has truly been a pleasure doing …


Paula, YOU ARE THE GREATEST! I have never dealt with a more professional, honest and caring sales person. Thank you so much for all of your efforts on this. I AM THRILLED!!!!! MERRY CHRISTMAS!


I’m you’re new PR woman! If you ever come out this way, please get in touch. I’ll show you around!!! I promise!! All the Best,


Love my new Paula&Chlo handbag!! The leather is beautiful and the packaging was awesome!!


Dear Paula, I received my tangerine Tano bag and I love it! I just wanted to take a minute to tell you that your service was impeccable and the little treats and packaging were lovely. Keep doing what you are doing. I was very impressed. Best,


No problem! I have told everyone about your incredible service. Nothing is ever easy…. Until I contacted you guys!


Hi Paula, just letting you know I received my beautiful poncho just now and I LOVE it!!!! It’s beautiful. So soft and the color is perfect. Exactly what I was hoping for. I definitely will be ordering from you again. Keep me informed of new items and sale.. Also if you have coupon discounts let me know. So happy I found I found your website. Thanks so much. I appreciate the extra attention you put into your customers,the pretty wrapping, etc. beautiful job…..

I just got it and love it. Thank you so much for your terrific service.


Hi there, I just received my Botkier Honore cross body bag, which I was fortunate to find on sale on your site. I wanted to say thank you for the excellent service, I absolutely love the bag and already have had 2 strangers compliment me on it! And I really appreciated the lovely touch of the handwritten card, and also the lovely Stila lip gloss and Tokyomilk sample that was included in the package. So thank you so much, it was a pleasure to browse at your lovely site and I will be visiting it again soon. Best wishes from Ireland, Jennifer Ireland


I wanted to let you know I received my lovely cashmere wrap this morning. It is fabulous!! I want to express how delighted I was with the beautiful packaging and presentation – you certainly present an excellent image and I can’t wait to order from you again!


Hi Randy! Many thanks for arranging for the drop from the manufacturer and for sending the other two by UPS and Post. You guys have been incredibly responsive, helpful and quick. I also appreciate the delightful note and pretty package of wonderful goodies which I am enjoying with great pleasure. What an unexpected and thoughtful touch. I’m pleased with all my purchases and will think of all of you when I wear my colorful ponchos this summer and early fall. Please keep me on your email mailing list. I really like your store and your amazing customer service is turning me into a loyal, return customer. Thank you again! Enjoy the rest of the summer. All best,